User guide

Your company and settings

Settings → Open company settings is where the company account is managed. The screen has four tabs: Details, People, Deletion requests and Trash.

The three roles

Owner: Full rights: company details, subscription, users, permanent deletions. One per company.
Administrator: Adds and removes users, approves deletion requests, manages the bin.
Technician: Scans, views, measures and exports. Does not delete files — sends a request to an administrator.

Company details

Name, VAT number, address, billing details. This is also where you see your Plan, the user Seats you are using, and how many Shafts this month you have scanned.

Inviting a colleague

People tab → Invite someone.
Enter their email and choose a role.
Press Send invitation. They receive a link to join the company.

Pending invitations are listed with an expiry date, and you can cancel one with Revoke.

A technician with no email

For colleagues who have no company email, use Add a technician without an email: you set a Username and a Password and give them to the person. Only you can reset that password.

Deletion requests and the bin

The Deletion requests tab shows who asked for which file to be deleted. You choose Approve — move to trash, or Keep the file.

Deleted files stay in Trash for 30 days, and you can see how many days are left. You can bring one back with Restore, or remove it for good with Delete forever. After 30 days they are deleted automatically.

Your own profile

Change name / Change company name: Your name, and the displayed company name.
Change email: Changes your sign-in address. Confirmation is required.
Change password: Changes your password.
Log out: Necessary on a shared computer.
Delete account: Deletes your personal account.

Notices you may see

Your company account is read only…: You can see and download what you have, but no new scans are added. Get in touch to activate the subscription.
Founding member — free until…: You are in the founding customer programme, free until the date shown.
You need to update your company's name…: No company name has been set. Go to settings and fill it in.

When something does not work

I scanned from the phone but I cannot see it on the computer.

Uploading happens in the background and needs a decent connection. Make sure the phone app is open and on Wi-Fi, and refresh the page in your browser. Check as well that the phone and the computer are using the same account of the same company.

The model will not rotate.

The Rotate button is off. Press it so that it darkens, and try again with left-click held.

The model rotates instead of measuring.

The opposite: turn Rotate off.

There is no headroom or no pit depth.

The scan did not cover the ceiling, or did not go below the lowest landing. A new, more complete scan is needed.

The shaft looks crooked and the dimensions make no sense.

Correct the alignment with Realign model and look at the values again.

The PDF report does not appear.

Your browser blocked the new window. Allow pop-ups for app.3dliftlens.com and press export again.